Our triage process here at Kirkoswald Surgery
You can contact us by:
– phone call
– in person
– online
Receptionist / Care navigation
If phone call or in person request, the Receptionist/Care Navigator will capture this on a form. If an online form is used this goes to next steps of the triage process.
Team reviews request and will either…
– Signpost patient to the relevant local services as per modern general agreements.
– Signpost the request and patient to the relevant clinician in the practice for a call/appointment.
– Adds to a list for the Doctor (GP) to review…
– Contacts other services to further support patient care (e.g. District Nurses, Midwives, Health Visitors, etc…)
Assessment / Response
Doctor (GP) reviews the list and will take relevant action of:
– Doctor requests the Care Navigation Team to go back to patient with relevant message/advice.
– Doctor replies to the patient by text.
– Doctor calls the patient to either resolve the request or book them in for a face-to-face consultation.
All pathways are overseen and reviewed by your Doctors.
Triage ensures that your local GP practice can manage high demand, by focusing on delivering the right care at the right time, with the right person.
Find out more about triage by visiting the link below.
Find out more on the Primary Care Services North Cumbria website.